Cancellation Policy

This policy explains when you can cancel an order placed on ShoCial and what happens next. It applies to products "Sold by ShoCial". Products labelled "External Partner Product" are bought on the partner's own website, and the partner's cancellation rules apply to them. Returns and refunds after delivery are covered in the Refund Policy.

1. Cancel an order yourself

You can cancel an order in the ShoCial app (Orders, open the order, Cancel order) when all of these are true:

• The order is new: it has not been confirmed, packed or shipped
• It is a Cash on Delivery order, so nothing has been paid online
• It was not placed using ShoCoins

When you cancel, the order is marked Cancelled and the items go back into stock. A cash on delivery order has no payment to refund.

2. When you cannot cancel in the app

The app does not show Cancel order, and the order cannot be cancelled there, when:

• The order is already being processed (confirmed, packed or shipped)
• You paid online, for example by UPI, card or net banking
• You used ShoCoins on the order

For these orders, email support@shocial.in with your order ID and say that you want to cancel. Support can cancel the order for you, and if you paid online it is refunded as described in section 4. Please write as soon as you can, because an order that has been packed or shipped cannot be stopped.

3. After shipping

Once an order has shipped it cannot be cancelled. If the item arrives damaged, is the wrong item, or is not as described, you may be able to return it. See the Refund Policy.

4. Refunds for cancelled orders

• A cancelled cash on delivery order has nothing to refund.
• If you paid online and the order is cancelled, the amount you paid is refunded to the original payment method. The refund time is the one in the Refund Policy: 5-10 business days after approval.
• If the order is refunded in full, the ShoCoins it spent go back to your ShoCoins balance.

5. If ShoCial cancels an order

ShoCial may cancel an order, for example when an item cannot be supplied or when there are signs of fraud or misuse. If you paid online, the refund is made as described in section 4.

6. Contact

Write to support@shocial.in with your order ID and the email address or phone number on your account.