Refund & Return Policy

Refund Scope

• Refunds apply ONLY to ShoCial Store products
• External partner purchases are NOT covered
• Users must contact external websites for returns/refunds
• ShoCial holds no liability for external transactions

Eligible Cases (ShoCial Store)

Refunds/returns for ShoCial Store products may be approved if:

• Product is damaged or defective
• Wrong item delivered
• Product significantly differs from description

Non-Returnable Items

• Personal care and hygiene products
• Innerwear
• Customized or made-to-order items
• Products marked “Non-Returnable”

Process

• Requests must be raised via the app within the allowed period
• Refunds are processed to the original payment method
• Refund timelines: 5–10 business days after approval

ShoCial reserves the right to reject requests in case of misuse or fraud.